Quality itself has been defined as fundamentally relational: ‘Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs.
“Quality is the extent to which products, services, processes, and relationships are free from defects, constraints, and items which do not add value for customers.”
You cannot improve what you cannot measure.
In the world of IT and other industry they are facing a challenging problem of staying within budget,market demand,customer satisfaction and finally Increasing quality.It might appear that you have to sacrifice one goal to achieve another.
Measure your products or services in this manner.
* Lower Defects
* Reduce product variability
* Increase first-pass rates
* Improve customer satisfaction
* Improve manufacturing yield
* Reduce scrap, waste, or give-away
* how you develop and produce or provide your products or services
To Improve the quality of a product or service an organization should have a Quality Management Process.
What is a Quality Management Process?
A Quality Management Process is a set of procedures that are followed to ensure that the deliverable produced by a team are “fit for purpose”. The start of the Quality Management Process involves setting quality targets, which are agreed with the customer. A “Quality Assurance Process” and “Quality Control Process” are then undertaken, to measure and report the actual quality of deliverable. As part of the Quality Management Process, any quality issues are identified and resolved quickly.
Quality Management Process will help you to:
* Set Quality Targets to be met by your team
* Define how those quality targets will be measured
* Take the actions needed to measure quality
* Identify quality issues and improvements
* Report on the overall level of quality achieved
A process flow chart for fulfill the customer satisfaction and their teams roles and responsibility to deliver defect free product to the customers.
The quality management (QM) is supported lastingly, because the quality manager is already optimally supported even in a very stage. QM is able to identify promptly weakness factors up front and could implement a comprehensive quality approach increasing quality of product and process of software projects. This avoids errors, reduces resources needed and improves the quality at the same time. The numerous features relieve the quality manager in analyzing, planning, as well as in field of controlling while giving more time for core tasks.